Overview
A scheduled report was not received. The error message indicates:
Failure sending mail:
ExcelRenderingExtension: Value of cell at row 4, column 0 exceeds the maximum length for a string of 32,767 characters.
Mail will not be resent.
What causes this?
This issue occurs when a cell in the report contains more data than Excel allows (over 32,767 characters), causing the email delivery to fail.
What to do next
Please contact support, and please include the following:
The name of the report
The usual time of receipt
Any other relevant details
Our team will investigate the issue and help ensure the report is delivered correctly.