Overview
You’re experiencing one or more of the following issues:
Timesheet information is not pulling through into your system
Wage details are not appearing correctly
Timesheet entries are being duplicated
What causes this
In most cases, these issues are caused by the third-party system that retrieves data from Ezitracker.
Ezitracker does not push data out. Instead, your system pulls the data from Ezitracker. If transactions are missing or duplicated, it may be due to:
The data not being available in Ezitracker at the time of the import
A delay in mobile transactions being sent from the employee’s device
What to check:
Confirm that the transactions were present in Ezitracker before your system attempted to import them.
Check if the employee’s mobile device had a data connection at the time of login/logout. Delays in syncing can cause missed entries.
Need More Help?
Need help verifying transaction timestamps or sync status? Please contact support through the app, and include specific examples, and we’ll assist you.