Overview
If the biometric data syncs with the ATS is taking longer than expected, this article can provide you with advice on what to do next.
What to do next
Sync times between biometric units and the ATS can vary and may take a while to complete. This is normal and expected behaviour.
To help ensure syncs run as efficiently as possible, follow the tips below:
Keep the Biometric Unit Online
Make sure the device is powered on and connected to a stable internet connection.Avoid Interruptions
Do not restart or power off the biometric unit during a sync.Check Network Stability
A slow or unstable network can delay syncs. If possible, use a wired connection or ensure strong Wi-Fi signal.Allow Time for Processing
Syncs may take longer during peak usage times or when large volumes of data are being transferred.
Need More Help?
If syncs consistently take longer than expected or fail to complete, feel free to contact support with the details mentioned above. We're here to help!