Ezitracker

Autologout isn't activating, leading to long shift durations.

AutoLogout is not triggering in Ezitracker Mobile app

Login issues with Ezitracker (EziClassic)? Here's what to check and how to get help.

Why is my login not working in EziClassic?

I have forgotten my password. How do I change my Ezitracker password?

Change my password in Ezitracker

The site phone won't allow PIN entry. Employees cannot login using the site phone.

Employees cannot login using the site phone

Why are employees showing as an unknown number?

Employees that have pinned in and out are showing as an unknown number

Description:
How do I amend my Ezitracker contract?

Ezitracker: Amend your contract

How can I speed up the sync process between the biometric unit and ATS?

I Need to Speed Up the Biometrics Sync with the ATS

Description:
Why is Ezitracker being slow or not saving changes?

Ezitracker: Web Page Not Loading or Performing as Expected

For help with user not receiving verification emails or texts during registration.

Ezitracker: User Not Receiving Verification Emails

Alerts Aren’t Triggering in Ezitracker

Troubleshooting steps for when a bio unit accepts enrolment but doesn't respond to fingerprint scans.

Bio Unit Accepts Enrolment but Not Fingerprint Scan in Ezitracker

How to clear the cache in EziMobile to fix slow performance or missing messages.

How to Clear the Cache on the Mobile App in EziMobile

Understand why some employees appear greyed out when assigning shifts in EziPlanner.

What greyed-out employees mean when adding a shift in EziPlanner

Brett Sansom

Troubleshooting

Create a custom design with text, images, and links

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