Overview
If you find that alerts are not firing as expected for sites, employees, or managers, this article can provide you with steps on what to do next.
How to solve the issue of alerts not triggering
If alerts aren’t triggering, please check the following settings:
Alert Suppression Settings
Ensure alerts are not suppressed or disabled at:Site level (check in Site Details)
Employee level (check in Employee Details)
Manager level (check in Company Maintenance)
Manager Alert Overrides
In Company Maintenance, check if alert overrides are set for the manager.
If enabled, alerts will only be sent to the override email address.
Need More Help?
If all settings appear correct and alerts are still not triggering, please raise a support case so we can investigate further. We're here to help!