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Ezitracker: Web Page Not Loading or Performing as Expected
Description:
Why is Ezitracker being slow or not saving changes?
Environment:
Ezitracker web application
Issue:
Ezitracker may not load properly or save changes due to browser-related issues.
Solution:
Sometimes, your browser may prevent Ezitracker from functioning correctly. This can affect features like saving changes or loading pages.
One common cause is outdated or corrupted cookies and cache. These are temporary files stored by your browser to help websites load faster. However, after updates to your browser, operating system, or Ezitracker itself, these files can interfere with performance.
We recommend regularly clearing your cookies and cache to ensure Ezitracker runs smoothly.
Note: Clearing cookies and cache may cause pages to load slower the first time, but performance will improve as new data is stored.
How to Clear Cookies and Cache
Google Chrome
Click the three-dot menu in the top-right corner.
Go to More tools > Clear browsing data.
Select the Advanced tab and set the time range to All time.
Check Cookies and other site data and Cached images and files.
Click Clear data.
Mozilla Firefox
Press Alt to show the menu bar.
Click History > Clear Recent History.
Set the time range to Everything.
Check Cookies, Cache, and Offline Website Data.
Click Clear Now.
Microsoft Edge
Click the Hub icon (star with three lines).
Go to History > Clear all history.
Check Cookies and saved website data and Cached data and files.
Click Clear. You’ll see “All Clear!” when done.
Internet Explorer (Version 9+)
Click the gear icon > Internet Options.
Under Browsing history, click Delete.
Uncheck Preserve Favorites website data.
Check Temporary Internet files and Cookies and website data.
Click Delete, then OK.
These instructions are for guidance only. If you need help, please refer to your browser’s help section or contact your internal IT team.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!