How do I correct an auto logout on the mobile app?
If you need help correcting an auto logout on the mobile app, please watch this instructional video, or alternatively, follow the steps below:
Step-By-Step Guide
Alternatively, please follow the steps below:
Tap on the ezitracker app to open it.
Tap in the PIN box to enter your PIN.
Tap OK.
If you forgot to log out from your previous location, the system will do it automatically.
Tap on the time to enter the correct time you left the previous site.
Tap OK if the date is correct, adjust using the plus or minus button.
The time will display in 24-hour format.
Use the plus or minus buttons to adjust to the correct time, you can also type in the correct time
Tap in the box with the number to enter in the time.
Tap OK.
Tap OK to save the adjusted date and time.
The status page will open, and you will be able to log in
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!