If a login attempt fails, it appears as a red line on the timesheet. To investigate:
Look for the Error Code column
Click the error number to view the description
Click the call time to open the Callflow
The callflow shows each step of the call, including prompts and user responses.
🔍 Common errors include:
35 – Hung up before completing login
32 – Invalid PIN
Why not take a look at the full Attendance Report guide attached below.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!