Overview
You’re unable to log in to the Ezitracker mobile app because it shows an "Invalid PIN" error, even though your PIN hasn’t changed.
What to do next
If you're receiving the "Invalid PIN" error when trying to sign in, please follow these troubleshooting steps:
✅ Step 1: Restart the App
Close the Ezitracker app completely.
Reopen the app and try entering your PIN again.
Ensure you’re using the latest version of the app. Update via your app store if needed.
🔄 Step 2: Unlink the Mobile Device
If restarting doesn’t work, you may need to unlink the mobile device to restart the registration process.
This step requires access to Ezitracker Monitor.
Go to Employee Details for the affected employee.
Select Mobile Settings.
Click Unlink next to the listed mobile device (if present).
Click Save.
📲 Step 3: Reinstall the App
Delete the Ezitracker app from your device.
Reinstall it from the app store.
Complete the registration process again.
🛠️ Step 4: Still Not Working?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!