Overview
You’re unable to register your new mobile device with the Ezitracker app. The app may freeze or fail to complete the registration process.
The cause of the issue
This issue is usually caused by your previous device still being linked to your Ezitracker account.
Ezitracker only allows one device per user account at a time.
What to do next
Check the employee details to see if the user is inactive.
Raise a new support case via the Help Portal.
Our team will unlink your old device from your account.
Once confirmed, uninstall and reinstall the Ezitracker app on your new phone.
Open the app and begin the registration process again.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!