Environment:
Ezitracker
Issue
You’re experiencing one or more of the following issues:
Timesheet information is not pulling through into your system
Wage details are not appearing correctly
Timesheet entries are being duplicated
Solution
In most cases, these issues are caused by the third-party system that retrieves data from Ezitracker.
Ezitracker does not push data out. Instead, your system pulls the data from Ezitracker. If transactions are missing or duplicated, it may be due to:
The data not being available in Ezitracker at the time of the import
A delay in mobile transactions being sent from the employee’s device
What to check:
Confirm that the transactions were present in Ezitracker before your system attempted to import them.
Check if the employee’s mobile device had a data connection at the time of login/logout. Delays in syncing can cause missed entries.
If you would like us to investigate further:
Please raise a new support case via the Help Portal
Reference the title of this article:
Ezitracker: Data is not pulling through correctly from Ezitracker into our system
Need More Help?
Need help verifying transaction timestamps or sync status? Include specific examples in your support case and we’ll assist you.