Environment
Ezitracker
Cause
This can happen when two employees have similar fingerprint patterns. While rare, it can occasionally occur due to biometric similarities.
Solution
To resolve this issue:
Ask the affected employees to re-register a different finger in the system.
This helps prevent future mismatches and improves biometric accuracy.If the issue continues after re-registration, please raise a support case and reference the title of this article.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!