Overview
A region or set of data is missing from the payroll file generated in Ezitracker. This typically indicates an error occurred during the file creation process.
What to do next
This issue requires a reset of the specific pay run period, which can only be performed by senior technical support.
If you encounter this problem:
Please contact support on the app
Explain what your issue is.
Our technical team will investigate and run the necessary reset to restore the missing data.
⚠️Important:This is not a self-service action. Only our technical team can perform the reset required to correct payroll data.