Description:
We have a region missing from payroll.
Environment:
Ezitracker (EziBudget Payroll Module)
Language:
English
Is Primary Language:
Yes
Customer Can Self-Serve:
No
Issue
A region or set of data is missing from the payroll file generated in Ezitracker. This typically indicates an error occurred during the file creation process.
Solution
This issue requires a reset of the specific pay run period, which can only be performed by senior technical support.
If you encounter this problem:
Please raise a new support case.
Reference the title of this article: Ezitracker: Data missing from payroll.
Our technical team will investigate and run the necessary reset to restore the missing data.
⚠️ Note:
This is not a self-service action. Only our technical team can perform the reset required to correct payroll data.
Need More Help?
Need help identifying which region or data is missing? Include as much detail as possible in your support case to speed up resolution.