Solution

If an employee is unable to log in using the mobile app and the site does not have a phone, there are a few alternative options:

Team Login/Logout
If another employee on-site has access to the mobile app, they can use the Team Login/Logout feature to log in on behalf of the employee.
Manual Timesheet Entry
You can manually enter the employee’s working hours via their Timesheet in the system.
Install a GSM Phone or Biometric Device
Consider installing a GSM SIM phone or a biometric device at the site to enable reliable clock-in/out functionality.

Need More Help?

If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!