Environment:
Ezitracker
Issue
Employees are unable to log in using the site phone. The PIN entry is not working, even though the correct number is being dialled.
Solution
If this issue is isolated to one site, and the same 0800 or 0808 number is working at other locations, it is most likely a hardware issue with the site phone.
✅ Troubleshooting Steps
Confirm the login process
Ensure employees are following the correct steps to log in using the site phone.Try the backup number
Have employees call the backup number to test if it works as expected.If the backup number works, use it for that site going forward.
If the backup number also fails, the site phone may need to be replaced.
🚨 If the issue is more widespread:
If employees hear a message stating the service is closed, or
If the issue is occurring across multiple sites,
Please raise a new support case and reference the title of this article for faster resolution.
Need More Help?
Need help identifying the correct backup number or checking phone compatibility? Let us know with a support and we’ll assist further.