Environment:
Ezitracker mobile app and geofence tracking
Issue:
An employee appears to be far outside the geofence zone, despite being at the correct site.
Solution:
Ezitracker calculates geofence breaches using the GPS location reported by the employee’s mobile device. A large breach (e.g. 4000+ meters) may be caused by inaccurate GPS data sent from the device.
To troubleshoot:
Confirm the Employee’s Location
Ensure the employee is physically at the correct site.Check the Device’s GPS Functionality
Make sure location services are enabled.
Confirm the device has a clear signal (avoid enclosed or underground areas).
Restart the device if needed.
Clear Cache and Cookies (if using browser-based tracking)
Instructions for clearing cache and cookies can be found in your browser’s help section.
If the issue persists after these checks, please raise a support case and our team will investigate further.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!