Environment
Ezitracker
Solution
If an employee is unable to log in using the mobile app and the site does not have a phone, there are a few alternative options:
Team Login/Logout
If another employee on-site has access to the mobile app, they can use the Team Login/Logout feature to log in on behalf of the employee.Manual Timesheet Entry
You can manually enter the employee’s working hours via their Timesheet in the system.Install a GSM Phone or Biometric Device
Consider installing a GSM SIM phone or a biometric device at the site to enable reliable clock-in/out functionality.
For more information or help setting up any of these options, please raise a support case.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!