Environment:
Ezitracker
Issue
When trying to register for the Ezitracker mobile app, users receive a "Failed to register" error message.
Solution
This error usually occurs when required user details are missing or incorrectly entered.
Please check the following:
Employee Details
Ensure the date of birth is entered.
Ensure the mobile number is present and formatted correctly: it must begin with +447.
Registration Input
Confirm the user is entering the correct:
Ezitracker Account Number
Employee Number
Date of Birth
If the device needs unlinking, once support has done this, then they may advise that the Employee needs to re-register.
Need More Help?
If you're still having trouble, support may need to unlink the device from the account, so feel free to contact support with the details mentioned above. We're here to help!