Environment:
Ezitracker mobile app
Issue:
An employee is trying to register with your company but is already using the app with another organisation.
Solution:
Each mobile device can only be associated with one company account in Ezitracker at a time.
If an employee is already registered with another company using Ezitracker, they will not be able to register with your company unless:
Their existing record is deleted by the other company.
They use a different mobile device to register with your company.
If you're unsure whether the employee is already registered elsewhere, please ask them to confirm with the other organisation or raise a support case for further assistance.
📢 Coming Soon:
A mobile app upgrade is planned for later this year that will allow employees to be registered with multiple companies. Keep an eye out for announcements about this exciting development!
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!