Environment:
Ezitracker mobile app
Issue
An employee has logged in and out using the Ezitracker mobile app, but their timesheet is not updating with the transactions.
Solution
This issue is most commonly caused by the mobile device not having an active data connection, preventing the app from sending login/logout transactions to Ezitracker.
✅ Step-by-Step: Sync the App
Ask the employee to do the following:
Ensure connectivity:
Enter a Wi-Fi area, or
Confirm they have sufficient mobile data and signal.
Open the Ezitracker app.
Tap the three-bar icon in the bottom-left corner of the screen.
Select Refresh.
This will force a sync and should send any stored transactions to the server, allowing them to appear on the timesheet.
🔍 Double-Check Transactions
You can also use the Timesheets section within the app to verify:
Whether the login/logout transactions are stored on the device.
That the employee has logged in and out correctly.
Need More Help?
If you're still having trouble, feel free to contact support with the details mentioned above. We're here to help!